Privacy Policy

Our Privacy Policy explains how we collect, use, and transfer your information, and how you can control the use of the information that we collect. Its important that you know how your personal information is used and we appreciate your trust in us to manage your data carefully and sensibly. The information you provide us is for our use only. We will never share or sell your information.

This privacy policy sets out how Totally Transformed uses and protects any information that you provide when you use this website or by becoming a client of the clinic.

Totally Transformed are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This notice describes the privacy policy of www.totallytransformed.co.uk

By visiting www.totallytransformed.co.uk or becoming a client or a member, you are accepting and consenting to the practices described in this Privacy Notice.

Controllers of Personal Information

The information we learn from users helps us personalise and continually improve your experience at www.totallytransformed.co.uk.

We will only use your information to provide you with information about products and services that you have requested and provide you with information regarding Totally Transformed, treatments, products, special offers, competitions, promotions, news and advice that you may be interested in, and generally maintain your records.

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Here are the types of information we gather.

Information We Collect:

We collect the following information:

Online:

Name, Email address, Telephone numbers and treatment interests.

Offline:

Name, Email address, Telephone numbers, Age and DOB, Occupation, Medical History, Lifestyle History, Photographs.

The correct medical and lifestyle history is needed by us and necessary for us to be able to carry out safe and effective treatments for you. Before and after photographs are required for your records to enable us to monitor your progress and are required by our insurers. These will not be shared or viewed by anyone unless we have permission to do so.

You can choose not to provide certain information but then you might not be able to receive products or services from us.

We use the information that you provide for such purposes as responding to your information requests, customising treatment programmes for you, improving our Site and how we communicate with you.

How We Store Your Information:

We are committed to ensuring that your information is secure. In order to prevent unauthorised access, we have put in place suitable physical and electronic procedures to safeguard your information.

Your electronic contact details are stored on our CRM systems, and our Clinic Management software system Shedul. The software providers are GDPR compliant for your data protection.

All marketing and promotional content is created in-house by our team.

Any personal and medical information we hold for you offline (i.e your treatment records) will be stored in a secure way and will be accessed only by staff of Totally Transformed.

We are required by law to keep your records for a minimum of 10 yrs after which time it can be securely destroyed.

How We Communicate With You:

Marketing – We generally communicate with you via:

Email – We email you with information about products and services that you have requested and provide you with information regarding Totally Transformed, treatments, products, special offers, competitions, promotions, news and advice that you may be interested in,

SMS – We send occasional SMS for special offers and promotions

Telephone – We phone you to follow up with your treatment enquiry or occasionally we will call you to tell you about new treatments you may be interested in of special offers.

Direct mail – From time to time we may send you direct mail, such as Greetings cards, brochures, treatment information, vouchers and special offers.

Facebook Messenger – If you subscribe to our Facebook messenger app, from time to time we will message you with news about treatments, special offers and competitions.

Communications – We will also send you appointment reminders via Email and SMS.

Your Rights:

If at any point you believe the information we hold is incorrect you may request to see this and have it corrected or deleted.

You have the right to unsubscribe from our marketing and promotions.

If you would like to change your preferences in how we contact you for appointment reminders and any other correspondence  please email us at info@totallytransformed.co.uk

Automatic Information:

We receive and store certain types of information whenever you interact with us. For example, like many websites, we use “cookies” and we obtain certain types of information when your Web browser accesses www.totallytransformed.co.uk. A number of companies offer utilities designed to help you visit websites anonymously. Although we will not be able to provide you with a personalised experience if we cannot recognise you, we want you to be aware that these tools exist.

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What about Cookies?

Cookies are most often small text files that websites may put on your computer whilst you are browsing. Cookies are used for many different purposes. For example, they can:

• Help search engines remember that you want your search results in English;

• Help a website remember your preferences so that you don’t need to customise it every time;

• Help our website to deliver a better service by showing you the content most relevant to you;

• Identify and resolve errors so that the site is improved for everybody;

• Analyse how well a website is performing.

The most common function of cookies is to remember bits of information that help make browsing the web easier and more hassle-free for you.

Here is an example of a cookie:

• Name: SomeCookie

• Value: 1234a5b678c9

• Domain: [Domain name]

• Expires: [date]

The cookie explained:

• Name = The name of the cookie

• Value = The piece of information that the cookie is created to store

• Domain = The website where the cookie is used

• Expires = The date when the cookie will be deleted from your web browser

All modern browsers have tools to help you delete or block cookies. But it’s important to remember that many websites need cookies in order to function properly. By deleting or blocking cookies, you could also block certain personalised features and you may not be able to take full advantage of some of the website’s features.

To find out how to turn cookies on or off, see how to manage cookies.

Does Totally Transformed share the Information it receives?

No. We will never share or sell your personal information. The information you have provided is only used by us.

Controlling Your Personal Information:

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used for marketing purposes

We will not sell, distribute or lease your personal information to third parties.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you please write to Totally Transformed, 51 Baret Road, Walkergate, Newcastle upon Tyne, NE6 4RT

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

Notices and Revisions

If you have any concern about privacy at www.totallytransformed.co.uk, please e-mail us a thorough description and we will try to resolve the issue for you.

Our business changes constantly and our Privacy Notice and the Terms & Conditions will change also. You should check our website frequently to see any changes.